How can we help?

Help & FAQs

Getting Started

How do I create a Home Maid Better Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link https://homemaidbetter.launch27.com/login/

Do you service my area?

If you’re within the Oklahoma City Metro area, we are ready to serve you! Areas covered but not limited to include: Edmond, The Village, Nichols Hills, Bethany, Yukon, Midtown, Mustang, South Oklahoma City, Del City, Midwest City, Northwest Oklahoma City, and more!

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

We provide customized pricing using various factors including but not limited to home size, the scope of work, and service interval to determine the best engagement.

Do you bring your own cleaning supplies, products and equipment?

We bring our cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible. Our cleaning technicians will ask to use your vacuum to ensure a better clean. If you don’t have a vacuum available, worry not, we’ll bring one with us!

Can I request special tasks or extras?

Sure thing! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

You can create and log into your account at this link https://homemaidbetter.launch27.com/login/

 

How do I change my password?

You can submit a password change request on the customer login page at https://homemaidbetter.launch27.com/login/

How do I reset my password?

You can reset your password here: https://homemaidbetter.launch27.com/password_resets

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively, you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://homemaidbetter.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call at (405) 754-5100 if there are any issues at all.

Pricing & Policies

How do I use my Home Maid Better gift cards?

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

How can I view my Home Maid Better gift cards?

Log into your account at https://homemaidbetter.launch27.com/login/ and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

Can I apply a coupon to an existing appointment?

Absolutely! Simply enter your coupon (giftcard) code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see your gift card balance remaining.

What is the two hour window?

Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises.

I bought a voucher and Home Maid Better does not cover my area, what should I do?

Please contact us and together we can work out the best plan!

Why do you need my credit card information to redeem a gift card?

In some instances services rendered exceed the gift card amount. All charges in excess of gift card will be approved in writing via email by the customer in advance.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Home Maid Better certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly our booking form has its own layer of 256 bit security.  Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 48 hours window) for free. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not content with service, we offer a full refund.