This isn’t fine print designed to catch you off guard — it’s a straightforward agreement between a local business and the families we serve. When you book a cleaning, we reserve a team and a route just for you, and we don’t overbook. A late cancellation leaves that time unfillable and our team short on hours, so these fees exist to protect the people who clean your home. We keep the policy simple and fair, and we’ll always extend as much grace as we can.
Just give us as much notice as you can — text, email, or call the office at (405) 754-5100.
Late-cancellation and lockout fees are necessary because we treat every scheduled visit as a reservation for your service — we don’t over-book, because we believe every client deserves reliable, high-quality work.
We stand behind every clean with our 100% Satisfaction Guarantee. If anything doesn’t meet your expectations, call us within 72 hours and we’ll send a team back to make it right — no extra charge, no questions, no hassle. We don’t issue monetary refunds, but we will always make it right.
Because we invest heavily in hiring, training, and retaining great W-2 employees, hiring a current or former team member for home-related work outside of Home Maid Better carries a $2,500 recruitment and referral fee. (Full terms are in your Terms of Service.)
We hold up our end — reliable, high-quality service from insured, background-checked W-2 employees — and we ask the same courtesy in return. This policy is meant to be transparent, not to catch you off guard. Questions about any of it? We’re happy to talk: (405) 754-5100.
Last updated: July 2026
