We’re a small, local team — not a franchise with unlimited crews. When you book a cleaning, we reserve a team specifically for your home. They turn down other work to hold your spot. When a cancellation comes in late, our team still shows up for work — but we’ve lost the income that pays them.
This policy exists to protect our employees’ livelihoods and to keep your scheduling reliable. We think that’s fair, and we think you will too.
We stand behind every clean. If anything doesn’t meet your expectations, call us within 24 hours and we’ll send a team back to make it right — no extra charge, no questions, no hassle.
We ask that concerns be reported within 24 hours so we can address them while details are fresh. After 24 hours, we may not be able to verify what happened — and we want to fix it, not guess at it.
We do not issue monetary refunds, but we will always make it right.
You can cancel or reschedule any of these ways:
We count notice from the moment we receive and confirm your message during business hours (Mon–Fri, 8 AM – 5 PM). Messages received after hours or on weekends are counted as received the next business morning.
72+ hours notice: No fee. We’ll reschedule if there’s availability that week, or your next regular cleaning proceeds as usual.
Less than 72 hours notice: 50% of your regular service rate applies — your team has already planned their day around your appointment.
Less than 24 hours or no-show: 100% of your regular service rate applies.
Skipped cleanings: If you skip a scheduled cleaning, your home will need extra attention next visit. A catch-up fee of $40 applies to cover the additional time required. This isn’t a penalty — it’s the real cost of restoring a home that’s gone longer between cleanings.
Same-week reschedules: Moving to a different day within the same week? No fee — just give us as much notice as you can.
72+ hours notice: No fee. Your deposit (if applicable) is refunded in full.
Less than 72 hours notice: 50% of the quoted service rate applies.
Less than 24 hours or no-show: 100% of the quoted service rate applies. Any deposit paid is non-refundable.
If our team arrives and can’t get in — locked door, changed codes, deactivated access, gate won’t open, un-restrained aggressive pet, or any other access issue — this counts as a no-show.
The full service rate applies.
Please double-check your access setup the night before your cleaning. If anything changes, let us know before our team is dispatched.
Severe weather: If we close due to dangerous conditions (ice storms, tornadoes, severe flooding), we’ll contact you to reschedule at no charge. Oklahoma weather is unpredictable — your safety and our team’s safety always come first.
Medical or family emergencies: If you or an immediate family member experiences a genuine emergency on the day of your cleaning, contact us when you’re able. We’ll waive the late cancellation fee. We trust our clients on this and ask that it be reserved for true emergencies.
Holidays: We’re closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas. If your cleaning falls on a holiday, we’ll reach out in advance to reschedule at no charge.
We understand the occasional need to cancel. But if a recurring client cancels or no-shows three or more times within 90 days, we may reach out to talk about whether the current schedule is working. We might suggest adjusting your frequency or pausing service — whatever makes sense for both of us.
Our goal is a schedule that works reliably for you and for our team.
Our cleaning professionals are our greatest asset. We invest significantly in recruiting, background checks, training, and retaining great people.
If you’d like to hire one of our team members for private cleaning work, we ask that you contact our office. A referral fee of $2,500 applies to any direct hiring of a current or former Home Maid Better employee (within 12 months of their last day with us) by a current or former client.
We know that’s a big number. It reflects what it actually costs us to find, vet, train, and replace a great cleaner. We’d rather keep cleaning your home — and keep our team together.
This policy isn’t fine print designed to catch you off guard. It’s a straightforward agreement between a local business and the families we serve. We respect your time, your home, and your trust — and we ask for the same respect for our team and their time.
Thank you for choosing Home Maid Better. We’re glad you’re here.
Questions? Call or text (405) 754-5100 or email [email protected].
Last updated: April 2026
